Risk
Management
Recent studies have shown that 78% of patients
leaving a hospital ER are confused about their
diagnosis, treatment, and follow-up care and 20%
of all inpatients experience an adverse event
following discharge
The
statistics on what happens to patients after they
leave the hospital are not good. Forty percent of
patients 65 or older have a medication error after
they leave. Adverse drug effects, therapeutic
errors and nosocomial infections occur in 20% of
the discharged patients and often to lead to
readmissions not related to the initial condition.
One third of these adverse events led to at least
temporary disability, and three percent led to
death. Most of these are preventable. Another
44,000 to 98,000 deaths occur every year due to
hospital errors, many of which were preventable.
Healthcare facilities are facing increased
scrutiny and regulations will hold them liable if
these events are not adequately managed to reduce
levels of occurrence . Hospitals must comply and
conduct effective post-discharge follow up with
patients under increasingly scarce manpower and
tighter budgets. OutcomeAdvantage can provide cost
effective tools necessary to mitigate this risk
while maintaining broad reach to contact all of
the discharged and extended care patient
population.
The OutcomeAdvantage system provides customizable
scripts in order to manage patients in the post
discharge period, or disease management regimen,
to uncover potential problems such as
post-operative infection before rehospitalization
is required. The Care Management Platform combines
automated calls, web-based campaigns or email, to
effectively monitor and triage per provider
specifications. Details from OutcomeAdvantage
assisted surveys allow hospitals to gain immediate
insight into areas of concern within their
practice and allow providers to quickly assess the
quality of communication between patients and
staff resulting in improved patient satisfaction,
better outcomes, reduced risks of post-discharge
complications and reduced hospital readmissions.
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CQI/PS
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Perform CQI... Drill-down to patient level
results... Identify key trends |
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ER
Patients Often Left Confused After Visits :
Laurie Tapkan, New York Times |
Read Article
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