Patient
Experience / Continuous Quality Improvement
Hospital
administrators can look to OutcomeAdvantage's
Care Management Platform to raise Press Ganey
and HCAHPS scores as well as other industry
benchmarks of patient care.
Since 2009, all hospitals must undertake a
mandatory survey if they receive government
funding. This survey goes by the abbreviation,
HCAHPS, and has helped increase transparency of
hospital performance. The data is made available
on the hospital
compare
website and provides several measures of care.
Continuous Quality Improvement (CQI) efforts can
benefit greatly from our real-time automated
patient satisfaction information using
Interactive Voice Recognition (IVR), which in
turn, can improve Press Ganey scores. The
patient survey results are made available
electronically and real-time, so corrective
action can be taken immediately on all patient
quality issues. In addition, the system offers
live intervention and transfer to a live nurse
or case manager to address a patient’s confusion
about medications or discharge instructions.
Our Care Management Platform can use standard
HCAHPS survey questions or allow customized
scripts with automated calls, web-based
campaigns or email, to collect and store patient
survey data. Surveys can span multiple topics:
For example the attentiveness of nurses during a
hospital stay, the quality of care received,
whether patients understood discharge
instructions and/or know how to take their
medication. Details from
OutcomeAdvantage-assisted surveys allow
hospitals to gain immediate insight into areas
of concern within their practice and allow
providers to quickly assess the quality of
communication between patients and staff.
OutcomeAdvantage’s
Integrated Dashboard
displays patient-specific data in real-time.
The dashboard provides hospitals and
caregivers immediate patient data which can be
used to improve patient care and correct or
fine-tune internal processes. Patient
Satisfaction data can also be used for HCAHPS
survey reporting while offering live
intervention for those patients who are
suffering adverse advents and need immediate
attention.
Continuous Quality Improvement (CQI) is the
process of continually evaluating real-time
information in order to improve internal
processes. The OutcomeAdvantage's Platform
allows users to drill-down to patient-level
data in order to enhance patient care or
improve/reconstruct internal processes. The
result: higher quality care reduced risk.
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| OutcomeAdvantage
Media Center |
Brochure: Patient
Satisfaction |
| Customize surveys...
Broad-reaching and cost effective... Pinpoint
areas of concern. |
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90%
of
patients in the 71- 84 year-old age group who had
serious medical conditions found our IVR calls to
be helpful. – OutcomeAdvantage study
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