Patient Experience / Continuous Quality Improvement
Hospital administrators can look to OutcomeAdvantage's Care Coordination Platform to raise Press Ganey and HCAHPS scores as well as other industry benchmarks of patient care.
Beginning in 2009, all hospitals must undertake a mandatory survey if they receive government funding. This survey goes by the abbreviation, HCAHPS, and has helped
increase transparency of hospital performance. The data is made available on the
hospital compare
website and provides several measures of care.
Continuous Quality Improvement (CQI) efforts can benefit greatly from our real-time automated patient satisfaction information using Interactive Voice Recognition
(IVR), which in turn, can improve Press Ganey scores. The patient survey results are made available electronically and real-time, so corrective action can be taken
immediately on all patient quality issues. In addition, the system offers live intervention and transfer to a live nurse or case manager to address a patient’s
confusion about medications or discharge instructions.
Our Care Coordination Platform can use standard HCAHPS survey questions or allow customized scripts with automated calls, web-based campaigns or email,
to collect and store patient survey data. Surveys can span multiple topics: For example the attentiveness of nurses during a hospital stay, the quality of care
received, whether patients understood discharge instructions and/or know how to take their medication. Details from OutcomeAdvantage-assisted surveys allow hospitals to gain
immediate insight into areas of concern within their practice and allow providers to quickly assess the quality of communication between patients and staff.
OutcomeAdvantage’s Integrated Dashboard
displays patient-specific data in real-time. The dashboard provides hospitals and caregivers immediate patient data which can be used
to improve patient care and correct or fine-tune internal processes. Patient Satisfaction data can also be used for HCAHPS survey reporting while offering live
intervention for those patients who are suffering adverse advents and need immediate attention.
Continuous Quality Improvement (CQI) is the process of continually evaluating real-time information in order to improve internal processes. The OutcomeAdvantage's
Platform allows users to drill-down to patient-level data in order to enhance patient care or improve/reconstruct internal processes. The result: higher quality care reduced risk.
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OutcomeAdvantage Media Center
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Brochure:
Patient Satisfaction
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Customize surveys... Broad-reaching and cost effective... Pinpoint areas of concern.
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90%
of patients in the 71- 84 year-old age group who had serious medical conditions found our IVR calls to be helpful.
– OutcomeAdvantage study
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